FREQUENTLY ASKED QUESTIONS   FAQ 

Do I need to be in the country where a loved one died?
No, you don't. It is not necessary for you to participate in the repatriation process. All you need to do is write a letter granting us power of attorney, sign it and email it to us. We will take care of everything else: finding the mortuary where the deceased is located, dealing with coroners, contacting the consulate, obtaining a death certificate, freedom from infections certificate, permits and any other related documents. 

Do I need to contact a local funeral home to ship the deceased to another country?
No. You need to contact a service provider that specialises in international funeral shipping. Our company offers such services and we have significant experience in providing international funeral shipping services worldwide. Not only do we know exactly what needs to be done, we do it at the most affordable cost.

Can I transport the deceased by myself?
No. You cannot arrange air or road transportation of human remains directly with an airline or a regular shipping company. There are special requirements that need to be met when transporting human remains - such as sealing the body in a special coffin and preserving it at a regulated temperature. Also, shipments of human remains are subject to the "known shipper" regulations of the Transportation Security Administration (TSA). Only cremated remains may be carried on some flights. 

How long does it take to bring a person back to their home country?
It depends on the country where the deceased is located and the country of destination. Every country has a specific set of rules and regulations that must be complied with in order for shipping of the deceased to take place. No funeral shipping takes place without consulate approval. From the time of death, it usually takes two to five business days once all paperwork and requirements are completed.

What can I do after the deceased has been transported to their homeland?
You can make arrangements for any funeral services and ceremonies to be held after the deceased is br
You can meet with representatives of the selected cemetery to purchase cemetery property (e.g. grave space, crypt, a niche for an urn, etc.) and arrange services.

How will the deceased be transported?
It depends on the country where the deceased is located and the country of destination. Our company has special transport located in several European countries and can provide quick transportation by land to and from most European countries. It also takes less time to sort out all the paperwork required for transporting the deceased by special road transport than by plane. Transporting by road also allows us to take the deceased from door to door. If transport by road is not possible our company will arrange for the deceased to be transported by plane.

What will it cost?
The price depends on the country where the deceased is located and where it's being transported to. Some countries have additional domestic requirements and fees for transporting the deceased. States that are not members of the European Union usually require more paperwork and permits.

How can the payment be made for transporting the deceased?
If transportated by land, it is possible to pay our drivers in cash when the deceased arrives at its destination. Otherwise,  payment can be made by bank transefer.

Who can sign a power of attorney letter?
A family member can write a power of attorney letter for transportation of the deceased. If there is no family member who can do this, it can be written by third parties that mention their relationship to the dead person.

What documents should we have?
The main document that we need is a letter granting us power of attorney. Sometimes (depending on the country) we may require a copy of the deceased person's birth certificate and/or marriage certificate.


If you cannot find an answer to your question here, please do not hesitate contacting us and we will help in whatever way we can.